FAQ

Frequently Asked Questions (FAQ)

1. What is Disuenyo?

Disuenyo is a unique fashion brand that blends dreams and design. Our mission is to empower you to design your dreams into wearable reality with our stylish and innovative clothing.

2. How can I place an order?

Placing an order is simple! Browse our collections, add your favorite items to your cart, and proceed to checkout. You can pay using various secure payment methods.

3. What payment methods do you accept?

We accept all major credit cards, PayPal, and other popular payment methods. You can find more details at checkout.

4. Do you ship internationally?

At this time, we currently offer shipping within [your country] only. Expanding internationally is definitely part of our future plans, and we can’t wait to share our products with the rest of the world soon! Stay tuned — we’re excited for what’s ahead.

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the courier's website.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days for a full refund or exchange. Please visit our Returns & Exchanges page for more details.

7. How do I care for my Disuenyo clothing?

Each product comes with specific care instructions. Generally, we recommend washing your clothing in cold water and avoiding high heat when drying. Please refer to the care label on each item for detailed instructions.

8. How can I contact customer service?

If you have any questions or need assistance, please visit our Contact Us page or email us at support@disuenyo.com. Our friendly customer service team is here to help!

9. How can I stay updated on new arrivals and promotions?

Join our mailing list to receive updates on new collections, exclusive promotions, and more. You can also follow us on social media for the latest news and trends.